Diploma in Hotel & Hospitality Management

The Diploma in Hotel & Hospitality Management is designed to develop the knowledge and practical skills required for a successful career in the modern hospitality industry. The programme covers key areas including accommodation, food and beverage operations, travel and tourism, guest services, and hospitality management.

Learners develop an understanding of both operational and managerial responsibilities while building transferable skills such as leadership, communication, customer service, teamwork, marketing, and financial awareness.

• Develop a broad understanding of the hotel and hospitality industry.
• Understand the principles of food and beverage service operations.
• Explore accommodation management and hotel operational procedures.
• Develop knowledge of travel, tourism, guest services, and destination management.
• Understand fundamental management functions within hospitality organizations.
• Develop leadership, communication, customer service, and teamwork skills.
• Build awareness of marketing, budgeting, and business performance within hospitality operations.

This diploma is suitable for individuals who want to begin or advance a career in hotels, resorts, restaurants, tourism, travel, and related hospitality businesses. It is appropriate for aspiring hospitality professionals, supervisors, administrators, customer-service personnel, and learners seeking a broader understanding of hospitality management.

• Introduction to careers and opportunities within hospitality.
• Food and beverage service operations.
• Hotel and accommodation management.
• Front-office and guest relationship management.
• Travel and tourism operations.
• Tour planning, airport transfers, and destination services.
• Hospitality leadership and human resource management.
• Sales, marketing, finance, budgeting, and business operations.
• Development of professional communication and customer-service skills.

Learners complete assessments after studying the relevant course material and successfully completing the required module quizzes. The programme uses multiple-choice questions to evaluate understanding of the covered subjects.

• Examination duration: up to 3 hours.
• Assessment format: Open book.
• Minimum passing score: 65%.
• Unsuccessful learners may retake the examination in accordance with the applicable examination rules.
• Learners must successfully complete the required course assessments to complete the programme.