Level 2 Award In Quality Control

The Level 2 Award in Quality Control develops foundational knowledge and practical skills for maintaining product and service quality. It covers quality systems, planning, assurance, inspections, process monitoring, nonconformities, corrective actions, auditing, customer feedback, and documentation.

1. Understand the purpose and development of quality control
2. Interpret ISO 9001 and other quality-management standards
3. Support the implementation and maintenance of quality systems
4. Develop quality plans, objectives, and performance targets
5. Apply quality-assurance principles to prevent defects
6. Use Statistical Process Control tools and control charts
7. Plan and perform product inspections and tests
8. Identify and manage nonconforming products or processes
9. Implement corrective and preventive actions
10. Conduct internal audits and support continual improvement
11. Evaluate customer satisfaction and manage feedback
12. Maintain accurate quality records and documentation

• Quality-control professionals
• Production and operations managers
• Individuals beginning careers in quality assurance
• Team leaders and quality supervisors
• Employees maintaining quality-management systems

• Understand quality-control and quality-management principles.
• Develop and implement quality plans and objectives.
• Monitor processes using statistical tools.
• Conduct inspections and testing activities.
• Manage nonconformities and corrective actions.
• Perform internal quality audits.
• Evaluate and improve customer satisfaction.
• Maintain reliable quality documentation.

Learners may attempt the assessment after reviewing the course materials and completing the module quizzes. Multiple-choice questions from an extensive question bank measure understanding.

Assessment pattern:

• The open-book assessment must be completed within three hours.
• A minimum score of 65% is required to pass.
• An unsuccessful assessment may be attempted again.
• A maximum of three attempts is permitted within a 48-hour period.
• After the third attempt, learners must wait 48 hours before trying again.
• A passed assessment cannot be repeated solely to improve the score.
• No separate final programme examination is offered; all required assessments must be passed.