Level 3 Award in Quality Control

The Level 3 Award in Quality Control is designed to provide participants with a solid foundation in the principles and practices used to maintain and improve quality across different industries.

The course explores quality management systems, quality planning, assurance, statistical process control, inspection and testing, non-conformance management, auditing, continuous improvement, customer satisfaction, and documentation. Learners gain knowledge that can help them contribute effectively to organisational quality objectives and maintain consistent standards for products and services.

• Introduction to Quality Control
  • Definition and importance of quality control
  • Development of quality management practices
• Quality Management Systems
  • Overview of ISO 9001 and related standards
  • Implementation and maintenance of quality management systems
• Quality Planning
  • Developing quality plans
  • Establishing quality objectives and targets
• Quality Assurance
  • Principles and practices of quality assurance
  • Preventing defects and improving process reliability
• Statistical Process Control (SPC)
  • Introduction to SPC tools and techniques
  • Using control charts and statistical methods to monitor processes
• Inspection and Testing
  • Types of inspections and testing methods
  • Developing inspection plans and procedures
• Non-Conformance and Corrective Actions
  • Identifying and managing non-conformances
  • Implementing corrective and preventive actions
• Auditing and Continuous Improvement
  • Conducting internal quality audits
  • Continuous improvement approaches including Kaizen and Six Sigma
• Customer Satisfaction and Feedback
  • Measuring and improving customer satisfaction
  • Managing customer complaints and feedback
• Documentation and Record Keeping
  • Importance of quality documentation
  • Maintaining accurate and reliable records

This course is suitable for:

• Quality control professionals seeking to strengthen their knowledge and skills
• Production and operations managers responsible for maintaining quality standards
• Individuals looking to begin a career in quality control or quality assurance
• Team leaders and supervisors involved in quality management activities
• Employees responsible for implementing or maintaining quality management systems

Upon completing the Level 3 Award in Quality Control, learners will be able to:

• Explain the fundamental principles of quality control and quality management systems
• Develop and support the implementation of quality plans and objectives
• Use statistical process control concepts to monitor and improve processes
• Understand inspection and testing methods used to verify product quality
• Identify non-conformances and support corrective action processes
• Understand the role of internal audits in quality management
• Contribute to continuous improvement initiatives
• Understand methods for measuring and improving customer satisfaction
• Maintain appropriate quality documentation and records

Learners may take the course examination after completing the course material and required module quizzes. The examination consists primarily of multiple-choice questions designed to assess understanding of quality control principles.

Exam Pattern:

• Time allowed: 3 hours
• The examination is open book.
• A minimum score of 65% is required to pass.
• Learners may retake the examination if they do not pass on their first attempt.
• A maximum of three attempts is permitted within a 48-hour period.
• After three attempts, learners must wait 48 hours before another attempt.
• Learners should review the course material before retaking the examination.
• A passed examination cannot be retaken solely to improve the score.
• There is currently no separate comprehensive programme examination. All required course examinations must be successfully completed.